FAQs
We've put together answers to the questions we hear most often, so you can shop with confidence. If you don't find what you're looking for here, our support team is just an email away.
Question #1: What kind of products do you sell?
The Pet Store specializes in cat bowls and dog bowls, chosen for their quality and everyday practicality.
Question #2: How long will my order take to arrive?
Once your order is placed, here's what to expect:
- Processing time: 1–2 business days
- Shipping time: 4–6 business days
- Total estimated delivery: 5–8 business days
Order Cutoff Time: 5:00 PM
Question #3: Do I have to pay for shipping?
No. We offer free shipping on every order delivered within the United States, with no hidden fees at checkout.
Question #4: Where is The Pet Store located, and where do you ship?
We're based at 1954 3rd Ave, New York, NY 10029, and currently ship exclusively to customers within the United States.
Question #5: Can I modify or cancel my order after placing it?
If you need to make a change or cancel your order, email us at support@thepetstore.store as soon as possible. We'll do everything we can to help before your order ships.
Question #6: What is your return policy?
We accept returns within 30 days of delivery, for both defective and non-defective items. The item needs to be unused and in its original packaging, and the customer is responsible for covering return shipping costs.
Question #7: Is there a restocking fee for returns?
No. We don't charge a restocking fee on any eligible returns.
Question #8: When will I receive my refund?
Once we receive and inspect your returned item, we process approved refunds within 7 business days via bank transfer.
Question #9: Do you provide tracking for orders?
Yes. As soon as your order ships, you'll receive a tracking number by email so you can follow its progress.
Question #10: What payment methods do you accept?
We currently accept PayPal and Venmo only. You'll pay through PayPal or Venmo, with no online payment required at checkout.
Question #11: How can I reach customer support?
You can reach us anytime by email at support@thepetstore.store or by phone at +1 (646) 998-4707. We respond to all inquiries within 24 hours.
Store Information
- The Pet Store
- 1954 3rd Ave, New York, NY 10029, United States
- Email: support@thepetstore.store
- Phone: +1 (646) 998-4707
- Support Hours: Monday–Saturday: 10:00 AM – 7:00 PM
- Sunday: 11:00 AM – 5:00 PM