Shipping policy
At The Pet Store, we know you're eager to get your cat and dog bowls set up at home, so we've built a shipping process that's fast, clear, and free of surprises.
Where We Ship
Right now, we ship exclusively within the United States. Orders placed for delivery outside the US can't be processed at this time.
Shipping Costs
Every order ships free within the United States, no minimum purchase required and no hidden fees added at checkout.
How Long Delivery Takes
Getting your order to you happens in two stages:
Processing Time (Handling) Orders are prepared for shipment within 1–2 business days.
Transit Time (Shipping Time) Once shipped, packages typically arrive within 4–6 business days via FedEx, UPS, or USPS, depending on your location.
Order Cutoff Time: 5:00 PM
Estimated Total Delivery Time From the moment you place your order to the moment it arrives, most customers can expect 5–8 business days.
Tracking Your Order
Every order comes with tracking. As soon as your package ships, we'll email you a tracking number so you can follow it from our warehouse to your door.
Duties and Taxes
Since we ship only within the US, there are no additional duties or import taxes to worry about. The total you see at checkout is exactly what you'll pay.
If Your Package Is Delayed
Occasionally a shipment runs behind schedule. If your delivery is significantly delayed past our estimated timeframe, reach out to us at support@thepetstore.store and we'll work with the carrier to track down your package and sort things out.
Contact Us
Have a question about shipping or your order status? We're here to help.
- The Pet Store
- 1954 3rd Ave, New York, NY 10029, United States
- Email: support@thepetstore.store
- Phone: +1 (646) 998-4707
- Support Hours: Monday–Saturday: 10:00 AM – 7:00 PM
- Sunday: 11:00 AM – 5:00 PM