Privacy policy

Last updated: July 25, 2026

Welcome to The Pet Store. We know how much you care about your cats and dogs, and we take the same care with your personal information. This Privacy Policy walks you through what we collect when you visit or shop with us, how we put that information to use, and the choices you have along the way.

By browsing our site or placing an order, you're agreeing to the practices described below.

Information We Collect

When you browse our site, a few technical details are gathered automatically, including your browser type, IP address, general time zone, and any cookies stored on your device.

When you place an order, we collect what's needed to get your cat or dog bowls to your door: your name, billing and shipping address, email address, and phone number.

Cookies

Our site relies on cookies to run smoothly and to help us understand how customers shop with us. These generally fall into a few categories:

  • Essential cookies that keep core functions like checkout working properly
  • Analytics cookies that show us how visitors use the site
  • Marketing cookies used for advertising and campaign tracking
  • Functionality cookies that remember preferences from one visit to the next

You're free to turn off cookies through your browser settings at any time. Keep in mind that doing so may affect certain features, including your ability to complete checkout.

How We Use Your Information

The information we collect helps us:

  • Process and fulfill your orders
  • Reach out about order updates or support questions
  • Watch for fraud and other security concerns
  • Improve how our website performs
  • Send marketing emails, but only if you've opted in

If you'd rather not hear from us, you can unsubscribe from marketing emails whenever you like.

Legal Basis for Processing (EEA Visitors)

If you're located in the European Economic Area, we rely on one or more of the following legal grounds to process your data: your consent, the need to perform a contract with you, compliance with legal obligations, or our legitimate business interests.

How We Protect Your Data

We take data security seriously. Our store runs on Shopify's platform, and we use SSL encryption and other industry-standard safeguards to keep your information protected.

Since The Pet Store currently accepts PayPal and Venmo as our only payment methods, we don't collect, process, or store any credit card, debit card, or banking details on our site. Order information is still handled with care to keep your purchase and delivery experience secure.

Who We Share Information With

We share information with a limited set of trusted partners who help us run the business, including our ecommerce platform, Shopify, and any analytics providers we use to understand site performance. We'll also disclose information where required by law or where necessary to protect our legal rights.

Do Not Track Signals

Because there's no consistent industry standard yet for how to honor "Do Not Track" browser signals, our site does not currently respond to them.

How Long We Keep Your Information

We hold on to order information for our internal records unless you ask us to delete it.

Your Privacy Rights

If you're a resident of the EEA, or if applicable privacy laws in your state grant you similar rights, you have the right to access the personal data we hold about you, request that it be corrected or deleted, ask for a copy in a portable format, withdraw consent you've previously given, or object to how it's processed. To exercise any of these rights, reach out using the contact details below.

Children's Privacy

Our site isn't intended for children, and we don't knowingly collect personal information from anyone under the age of 13. If you believe a child has shared personal data with us, please get in touch right away so we can address it.

Updates to This Policy

We may revise this Privacy Policy occasionally to reflect changes in our practices or applicable law. Any updates will be posted here, so it's worth checking back from time to time.

Contact Us

Questions about how we handle your information? We're happy to help.

  • The Pet Store
  • 1954 3rd Ave, New York, NY 10029, United States
  • Email: support@thepetstore.store
  • Phone: +1 (646) 998-4707
  • Support Hours: Monday–Saturday: 10:00 AM – 7:00 PM
  • Sunday: 11:00 AM – 5:00 PM